The right decision
I can't go into details but don't you love it when know you made the right decision? I just had a scenario, an angry email - angry might be too strong of a word but it as good as any - and I was about to respond via email. I was in the middle of revising the email to make sure my response didn't have the same negative tone and I decided to call instead. Not only did the person apologize for the tone of their email AND send me email of genuine thanks but I said what I needed to say in about 1/4 of the words I had written in the email. I'm proud of myself for making the right decision. I still hate the phone!