Wednesday, February 6

The right decision

I can't go into details but don't you love it when know you made the right decision?

I just had a scenario, an angry email - angry might be too strong of a word but it as good as any - and I was about to respond via email. I was in the middle of revising the email to make sure my response didn't have the same negative tone and I decided to call instead. Not only did the person apologize for the tone of their email AND send me email of genuine thanks but I said what I needed to say in about 1/4 of the words I had written in the email.

I'm proud of myself for making the right decision.

I still hate the phone!
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