Congratulations, I think.
I have just completed my first week as Customer Service Specialist for the Nashville Public Library . When the announcement was made I got several honest congratulations but I got several tepid, even disappointed congratulations. Most of the latter came from people who I have observed as not the most customer service oriented and I imagine they pictured themselves dealing with the "problem" patrons and just couldn't imagine that being a good job. Honestly, I worry about that too but for a different reason. It's not logical but I will take some issues of complaints personally. I think it is usually related to how the patron approaches me. I can't put my finger on what all that means but it does have to do with the way they approach me. The other part of it is that I want to be understood and I don't think I am necessarily confusing but when it apprears to me that someone doesn't understand what I am saying I want to explain more and that usually frustrates ...