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I have just completed my first week as Customer Service Specialist for the Nashville Public Library . When the announcement was made I got several honest congratulations but I got several tepid, even disappointed congratulations. Most of the latter came from people who I have observed as not the most customer service oriented and I imagine they pictured themselves dealing with the "problem" patrons and just couldn't imagine that being a good job. Honestly, I worry about that too but for a different reason. It's not logical but I will take some issues of complaints personally. I think it is usually related to how the patron approaches me. I can't put my finger on what all that means but it does have to do with the way they approach me. The other part of it is that I want to be understood and I don't think I am necessarily confusing but when it apprears to me that someone doesn't understand what I am saying I want to explain more and that usually frustrates ...

Have you ever noticed that the people who say this most are the people most difficult to deal with? I see it everyday. Someone who complains a lot or is unorganized to the point of frustration, both theirs and yours, is the person who is quick on the draw with the "Have a blessed day" exit.

A couple of weeks ago I woke up with a case of sciatica. I didn't know what it was at the time I just knew it hurt. I was coming down the stairs and my knee buckled in one of the worst bursts of pain I have ever felt. I struggled through the next week or so trying stretches and whatnot without much change. Then I went to Bonnie, my mother-in-law, who happens to be a Healing Touch practioner and instructor. She worked on me two days in a row and I scheduled an appointment for a massage a couple of days after that. I had begun to feel better but after the massage I really started to feel better and eventhough I'm not 100% yet I felt good enough to go to yoga yesterday. Not really thinking about it this morning when the phone rang and it was the massage therapist calling to see how I was doing. That, my friends, is customer service. I went to her on the suggestion of Tara, she did a good job, she was filled with info and suggestions about how to get and stay healthy. As is quite o...